Managed IT in Glen Ellyn, IL
IT support and managed IT services in Glen Ellyn, IL
Glen Ellyn’s professional firms carry client trust most IT setups were never built to protect. N2 provides managed and co-managed IT from our St. Charles headquarters 25 minutes away, covering help desk, cybersecurity, cloud, network architecture, and vCIO planning.
The evaluation is about ninety minutes on site and ends with a written findings document. Nothing to install, and no system access needed to get started.
Since 2018
Started after untangling our own family of businesses
20 specialists
Engineers, developers and marketers on staff
Under 1 hour
Contractual response time, measured from your ticket
Same day
On site in Glen Ellyn when remote support is not enough
How we help
What Glen Ellyn leadership teams call us about.
01
Larger professional teams
Bigger organizations need consistent support and standardized systems across many users, not ad-hoc fixes.
02
Security & compliance demands
Firms handling sensitive data face obligations written into law, regulation, and their insurance policy.
03
Multi-location operations
Several offices need devices, access, security, and support standardized across every site.
04
No strategic IT plan
Leadership wants a technology roadmap and a budget, not a help desk that only closes tickets.
05
Internal IT stretched thin
In-house teams need a partner for projects, security oversight, and after-hours coverage.
06
IT disconnected from the business
Growing organizations need IT that connects to CRM, ERP, reporting, and the systems that run operations.
07
Downtown and Roosevelt Road offices
Two very different footprints. A downtown office near the Metra line and a Roosevelt Road corridor suite rarely need the same network build, and one-size proposals show it.
08
Cyber-insurance renewals getting harder
Naperville firms are being asked to attest to MFA, EDR, and tested backups. Answering wrong is worse than answering late.
09
Storm season and continuity
Severe weather across the western suburbs takes out power and circuits. Untested recovery plans turn a bad afternoon into a lost week.
The team behind your account
Nathan White
CEO & Co-Founder
Jack Silver
VP of MSP Operations
Marius Mueller
COO
Jared Neuman
Sales Manager
Why N2 Solutions
One partner for everything technology touches.
N2 exists because our founders spent years untangling the systems inside their own family of businesses. The damage was never one bad vendor. It was the gaps between them, where nobody owned the problem.
So we built the company to hold all three layers of your technology in one place, answerable to each other:
01
The infrastructure
Network, devices, security, cloud, and backup. The layer most people mean when they say IT.
02
The systems that run the work
CRM, ERP, reporting, automation, and integrations. Where your actual process lives.
03
The demand that fills them
Website, SEO, and campaigns generating the pipeline those systems have to carry.
Most IT providers can only take the first layer, then wait on two other companies to finish the job.
★★★★★
From the very first in-person kickoff meeting, their team brought warmth, professionalism, and a clear dedication to understanding our brand, business, and products.
Jamie H.
Enfuze
★★★★★
This company has helped fill in all of my office’s technical holes! Their promptness has been unparalleled compared to other companies I’ve worked with, and their expertise is comforting to someone quite ignorant in this field.
Joe B.
INAPC
★★★★★
N2 Solutions has been instrumental with helping us find the right solutions to achieve our goals for improving efficiencies within our organization and helped improve our overall customer experience!
Vanessa W.
Peerless Fence
IT Services
What we handle.
Same team and same ticket queue across all of it. Nobody gets handed off to a different vendor because the problem moved from a laptop to the firewall to a cloud tenant.
Monitoring, patching, and documentation come with every engagement, whether we run IT for you or work alongside the person who already does. Open any line below for what it covers.
Engagement
Fully managed or co-managed
Support
Remote, on-site when needed
Coverage
Local in Illinois and Florida, national through partners
More than one location
Branch offices are where IT gets messy.
Companies that run a main office plus a location or two tend to end up in the same spot: each site has its own firewall brand, its own Wi-Fi setup from whoever was available at the time, and no clear answer on which office is being backed up.
We standardize the equipment and the security policy across every site, connect them, and support them from a single queue. Open another location and the gear arrives already configured to match. We have a second team in Florida, and for locations outside our two states we combine remote support with vetted local partners.
Co-managed IT
We work with your IT manager, not around them.
If you already have an IT manager, we fill the gaps around them instead of replacing someone your staff trusts.
Your team keeps ownership
Daily support, user relationships, and institutional knowledge stay with your IT manager.
Security oversight
Monitoring, EDR management, and patch verification, the second set of eyes insurers ask about.
After-hours coverage
Your IT manager stops being on call 365 nights a year. We take the 2 a.m. pages.
Project muscle
Migrations, buildouts, and network refreshes run alongside your team instead of dumped on them.
vCIO planning
Budgets, roadmaps, and quarterly reviews with your internal team in the room, not routed around them.
No black boxes
Your team gets access to our tooling and documentation, the same view we work from.
Security & compliance
Security is a legal and insurance question now.
Legal, accounting, financial, and healthcare-adjacent teams answer to regulators and insurers. Three obligations come up in most of our conversations here.
Illinois BIPA
Fingerprint time clocks, badge biometrics, or facial recognition trigger per-violation statutory damages that plaintiffs’ firms actively pursue. We map exposure and implement consent and retention controls.
FTC Safeguards Rule
Financial and advisory practices need a written security program, a designated qualified individual, and documented risk assessments. We build the program and keep the evidence current.
Cyber-insurance renewal
We complete the questionnaire with you and verify every attestation is technically true. Inaccurate answers can void coverage at claim time. Gaps get closed first: MFA, EDR, tested backups, IR plan.
Our SLA
To a technician actively working your issue
Every IT provider says fast response. Almost none will write a number down. Ours is contractual, measured from the moment your ticket hits the queue, not from when someone eventually reads it. Down servers and suspected breaches jump the queue immediately, and your real response and resolution metrics appear in every quarterly business review.
Measured from
Ticket creation
Reported in
Your quarterly review
Emergencies
Jump the queue
Who we serve
Industries we support around Glen Ellyn
Professional Services
→
Glen Ellyn legal, accounting, and advisory firms with document systems, client portals, and FTC Safeguards obligations.
Health Care
→
Healthcare-adjacent practices along Roosevelt Road that need HIPAA-minded controls and dependable uptime.
Manufacturing
→
DuPage County plants and distribution operations where a network outage stops a line, not just an inbox.
Construction
→
Glen Ellyn-based builders running job sites, field devices, and project documents across changing locations.
Home Services
→
Family-owned service companies with dispatch, scheduling, and payments that cannot go down mid-season.
Public Sector
→
Glen Ellyn and DuPage County organizations, including College of DuPage-adjacent bodies, with open-records duties and tight budget cycles.
Getting started
What the first few weeks look like.
Changing IT providers is the part most people put off. Here is how we handle it.
Start With a Call →
Step 1
A 20-minute call
We ask what keeps breaking, who handles it now, and what an outage costs you. If we are not the right fit, we will tell you on that call instead of booking another one.
Step 2
An on-site evaluation
We come to your office and review the environment directly: network health, cloud tenancy, endpoint security, backups, and licensing. For regulated firms, we check that work against the standards your insurer and regulator care about.
Step 3
A written plan and a price
You get a findings document that separates what to fix now from what can wait for next quarter or the next budget cycle, along with an itemized per-user price. It is yours to keep either way.
FAQ
Questions about IT support in Glen Ellyn
Pricing & terms
Scope & coverage
Security & compliance
Our headquarters
Based in St. Charles, working across Chicagoland.
Our technicians cover the western suburbs and the wider Chicagoland area from this office, with a second team in Florida. Beyond those two states we work through vetted partners and remote support, so a client with an office in another market still gets covered.
Address
214 W River Drive
St. Charles, IL 60174
Office hours
Mon–Fri, 8am–5pm
Emergency line
Answered 24/7
Phone
See us on Google →
St. Charles HQ to Glen Ellyn
Free IT environment evaluation
About ninety minutes on site gets you a written picture of your support, security, infrastructure, and roadmap, with an itemized per-user price. No obligation.
Most people call us when an agreement is coming up for renewal, after a security scare, when an insurance questionnaire lands, or right before opening another location.
Call (630) 590-9825
Business hours
Mon to Fri, 8:00 am to 5:00 pm
After-hours emergency line 24/7
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